Buying a home appliance or consumer electronic product is the beginning of a relationship with the brand. VOV believes that customers should have clear information about the support available to them after their purchase.
Our warranty programme is designed to provide customers with information about product coverage, applicable terms and the process for requesting warranty assistance. The specific warranty conditions may vary according to the product, market and applicable local requirements, so customers should always refer to the warranty documentation supplied with their product.
A warranty provides customers with information about the manufacturer's commitments regarding a product during the applicable warranty period. It can cover eligible manufacturing defects or other issues according to the specific terms provided with the product.
VOV products may have different warranty conditions depending on the product category, model and country of purchase. For this reason, the warranty documentation supplied with your product should be treated as the primary reference for the coverage applicable to your purchase.
Where local consumer protection laws provide rights or remedies that cannot be excluded, those rights remain applicable.
View Your Warranty Terms
VOV offers a growing range of consumer electronics, cooling solutions, refrigeration and home appliances. Each category can have different technical requirements, service considerations and warranty conditions.
Your warranty coverage may therefore depend on the particular product and model you have purchased. Before requesting assistance, please keep your purchase documentation and product details available so that the applicable warranty information can be identified correctly.
For the most accurate information, customers should refer to the warranty card, product documentation or warranty terms provided with their specific VOV product.
Find Product Support
Proof of purchase and product information can be important when requesting warranty assistance. Keeping your invoice, receipt, warranty documentation and product details in a safe place can make it easier for the service team to identify your purchase and understand your request.
Depending on the product and market, customers may also be asked to provide information such as the model number, serial number, date of purchase and details of the issue being experienced.
Keeping these records available can help make the service request process clearer and more efficient.
If you believe your VOV product has developed an issue that may fall within its applicable warranty coverage, you can contact the appropriate VOV service or support channel for assistance.
Our team may ask for basic product and purchase information before determining the appropriate next step. Depending on the nature of the issue, this may include troubleshooting, inspection, repair or another remedy available under the applicable warranty terms.
Please do not attempt repairs yourself or allow an unauthorised person to modify the product where doing so could affect its warranty coverage or create a safety risk.
Request Service Assistance
Warranty coverage is subject to the conditions provided with the relevant VOV product. Certain types of damage, misuse, unauthorised modification, improper installation or other circumstances may fall outside the applicable warranty coverage.
The exact exclusions and conditions vary by product and market. Customers should therefore review the warranty documentation supplied with their product before submitting a warranty claim.
Nothing on this page is intended to replace the warranty terms applicable to a particular product or to limit any mandatory rights available to consumers under the laws of the country where the product was purchased.
Read Your Warranty Terms
VOV operates across markets in the Middle East, Africa, Asia and Europe, and warranty requirements can differ between countries. Local consumer protection requirements, service arrangements, authorised service providers and product availability may therefore affect how warranty assistance is provided.
For this reason, warranty support is handled according to the applicable product documentation and the requirements of the relevant market. Customers should contact the appropriate VOV support channel for their country when they need assistance.
This approach helps ensure that warranty requests are handled using the information and procedures applicable to the customer's product and location.
Contact Local Support
A warranty is only one part of the customer experience. VOV also recognises the importance of accessible after sales support when customers need help understanding, maintaining or servicing their products.
Our wider support resources include service assistance and product information designed to help customers get the appropriate help for their VOV products. Where a service requirement falls outside warranty coverage, customers can still contact the relevant support channel to understand the assistance available.
The objective is simple: to make it easier for customers to know where to turn when they need help with their VOV product.
Having the relevant information available can help the support team understand your request more quickly.
Please keep your product model number, serial number, purchase invoice or receipt, warranty documentation and a clear description of the issue available when contacting VOV support. Where relevant, photographs or other information about the product may also assist the service team in understanding the request.
The information required may differ depending on the product and type of assistance requested.
Contact VOV Support
Whether you need clarification about your warranty, assistance with a product issue or information about available after sales support, VOV provides dedicated channels to help you find the appropriate next step.
Please have your product and purchase details available when contacting us. Our team can review your request and guide you according to the warranty terms applicable to your product and the requirements of your market.
info@vovinternational.com
