Availability of Spare Parts for VOV Appliances

This Spare Parts Availability Policy explains how VOV by Sumea International manages the availability, supply and support of genuine spare parts for VOV products. The purpose of this Policy is to provide customers with clear information regarding spare parts availability, ordering procedures and service support throughout the product lifecycle.

This Policy applies to products purchased through:

• https://vov.ae/
• https://vovinternational.com/en

Spare parts support is provided in accordance with the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade, Federal Decree-Law No. 15 of 2020 on Consumer Protection (as amended), applicable Electronic Transactions legislation, and other applicable laws and regulations of the United Arab Emirates applicable in United Arab Emirates (UAE), together with VOV operational procedures.

VOV endeavours to maintain the availability of genuine spare parts for eligible products in accordance with operational requirements and product lifecycle management.

Availability may vary depending upon:

• Product model.
• Product age.
• Manufacturing status.
• Spare parts inventory.
• Regional distribution.
• Supplier availability.

Not every component may remain available throughout the entire lifespan of every product.

Customers are encouraged to use only genuine VOV spare parts supplied directly by VOV or through authorised service partners.

The use of genuine spare parts helps maintain:

• Product performance.
• Operational reliability.
• Safety standards.
• Product compatibility.
• Service quality.

The use of non-approved components may affect product performance and warranty eligibility where permitted by applicable law.

Spare parts are supplied subject to:

• Inventory availability.
• Manufacturing availability.
• Product support status.
• Distribution logistics.
• Supplier capability.

Certain parts may be temporarily unavailable due to production schedules, transportation or supply chain circumstances.

Customers requesting spare parts may be asked to provide:

• Product model number.
• Product serial number where applicable.
• Proof of purchase where reasonably required.
• Description of the required component.
• Photographs where necessary.
• Customer contact information.

Providing accurate product information assists in identifying the correct replacement part.

Before supplying spare parts, VOV may verify compatibility with the customer’s product.

Compatibility assessment may consider:

• Product model.
• Product version.
• Manufacturing series.
• Technical specifications.
• Product configuration.

VOV reserves the right to decline requests where compatibility cannot reasonably be confirmed.

Certain spare parts should be installed only by authorised service personnel where technical expertise is required.

Improper installation may:

• Affect product performance.
• Create operational risks.
• Damage the product.
• Affect warranty eligibility where permitted under applicable law.

Customers should refer to the applicable Installation & Service Policy.

Where a product has reached the end of its production lifecycle, certain spare parts may no longer be manufactured or available.

Where reasonably possible, VOV may:

• Recommend an alternative component.
• Suggest an equivalent replacement.
• Provide technical guidance where appropriate.

Availability cannot be guaranteed for discontinued products.

Delivery of spare parts is subject to:

• Product availability.
• Inventory allocation.
• Delivery location.
• Logistics capability.
• Applicable shipping procedures.

Estimated delivery schedules may vary depending on operational circumstances.

Prices for spare parts may change from time to time due to:

• Manufacturing costs.
• Supplier pricing.
• Product revisions.
• Logistics expenses.
• Market conditions.

Applicable pricing will be confirmed before order processing where required.

Warranty coverage for spare parts, where applicable, shall be determined in accordance with the VOV Warranty Policy and any applicable service documentation.

Warranty eligibility may depend upon:

• Product compatibility.
• Proper installation.
• Normal use.
• Compliance with operating instructions.

Customers are responsible for:

• Providing accurate product information.
• Ordering compatible spare parts.
• Using genuine VOV components.
• Following installation instructions.
• Retaining proof of purchase where applicable.
• Contacting VOV promptly regarding spare parts enquiries.

VOV does not guarantee permanent availability of every spare part for every product.

Availability may be affected by:

• Product discontinuation.
• Manufacturing changes.
• Supply chain limitations.
• Regulatory requirements.
• Inventory availability.
• Operational circumstances beyond reasonable control.

Nothing contained in this Policy limits any statutory rights available under the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade, Federal Decree-Law No. 15 of 2020 on Consumer Protection (as amended), applicable Electronic Transactions legislation, and other applicable laws and regulations of the United Arab Emirates applicable in United Arab Emirates (UAE).

This Spare Parts Availability Policy should be read together with:

• Terms and Conditions: https://vov.ae/en/terms-and-conditions
• Warranty Policy: https://vov.ae/en/warranty-policy
• Installation & Service Policy: https://vov.ae/en/installation-service-policy
• Shipping & Delivery Policy: https://vov.ae/en/shipping-delivery-policy
• Product Availability Disclaimer: https://vov.ae/en/product-availability-disclaimer
• Pricing & Payment Policy: https://vov.ae/en/pricing-payment-policy
• Privacy Policy: https://vov.ae/en/privacy-policy

VOV may revise this Spare Parts Availability Policy from time to time to reflect changes in product support, inventory management, manufacturing processes or applicable legal requirements.

The latest version will always be published on the official VOV website.

For spare parts enquiries or product support, please contact:

VOV by Sumea International

Plot No. S51108,Jebel Ali Freezone,Dubai, UAE

Website

https://vov.ae/

https://vovinternational.com/en

Telephone

+971 50 870 3674

Email

info@vovinternational.com