How VOV Approaches Product Safety and Standards

This Product Safety Statement explains the safety principles adopted by VOV by Sumea International in relation to the design, distribution, installation, operation and maintenance of products supplied through its authorised sales channels. The purpose of this Statement is to promote the safe use of VOV products and to provide customers with guidance regarding responsible operation and product care.

This Statement applies to products supplied through:

• https://vov.ae/
• https://vovinternational.com/en

Product safety practices are implemented in accordance with the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade, Federal Decree-Law No. 15 of 2020 on Consumer Protection (as amended), applicable Electronic Transactions legislation, and other applicable laws and regulations of the United Arab Emirates applicable in United Arab Emirates (UAE), together with applicable product safety requirements, technical standards and regulatory obligations.

VOV is committed to supplying products that are designed, manufactured and distributed in accordance with recognised quality and safety standards applicable to the markets in which they are sold.

Product safety remains an ongoing priority throughout product selection, quality inspection, storage, distribution and after-sales support.

Customers should always use VOV products only for their intended purpose and strictly follow the instructions, safety labels and operating guidance supplied with the product.

Products should not be used in any manner that is inconsistent with their intended design or operating specifications.

Failure to follow the supplied instructions may affect product performance, product safety and warranty eligibility where permitted under applicable law.

Where professional installation is recommended or required, customers should ensure that installation is carried out by qualified or authorised personnel.

Customers should verify that:

• The installation location is suitable.
• Required utilities are available.
• Ventilation requirements are satisfied where applicable.
• Electrical connections comply with local regulations.
• The installation environment is safe for normal operation.

Improper installation may affect product performance and operational safety.

For electrically operated products, customers should:

• Use the correct power supply.
• Follow all electrical specifications.
• Avoid damaged power cables or connectors.
• Keep electrical components dry where applicable.
• Disconnect power before carrying out cleaning or maintenance unless otherwise instructed.

Products should not be connected to electrical systems that do not comply with local electrical requirements.

Routine maintenance contributes to product safety and operational reliability.

Customers are encouraged to:

• Clean products according to the user instructions.
• Inspect products periodically.
• Replace worn components where required.
• Arrange authorised servicing where appropriate.
• Use only approved replacement parts.

Unauthorised repairs or modifications may create safety risks and affect warranty eligibility.

Customers should inspect products:

• Upon delivery.
• Before first use.
• Following installation.
• After transportation.
• After extended periods of storage.
• Whenever unusual operation is observed.

If visible damage or operational abnormalities are identified, the product should not be used until it has been assessed.

Customers should discontinue use of a product and seek technical assistance if they observe:

• Physical damage.
• Smoke.
• Burning odours.
• Abnormal noise.
• Excessive vibration.
• Electrical malfunction.
• Fluid leakage where applicable.
• Unexpected operating behaviour.

Products showing signs of malfunction should not continue to be operated until appropriately inspected.

Products should be operated responsibly and, where appropriate, kept out of reach of young children unless specifically designed for their use.

Children and vulnerable persons should use products only under appropriate supervision where required.

Customers should not:

• Modify products.
• Remove safety labels.
• Alter electrical components.
• Replace components with unauthorised parts.
• Circumvent built-in safety features.

Unauthorised modifications may create safety hazards and affect product reliability.

For continued product safety and performance, customers are encouraged to use only genuine VOV spare parts, accessories and replacement components supplied through authorised channels.

The use of non-approved components may affect compatibility, safety and product performance.

If VOV determines that a product requires a safety notice, technical update or product recall, reasonable efforts may be made to communicate relevant information through appropriate channels where practicable.

Customers are encouraged to follow all instructions issued in relation to any product safety notification.

Customers are responsible for:

• Reading supplied product instructions.
• Using products responsibly.
• Maintaining products appropriately.
• Arranging servicing where required.
• Reporting safety concerns promptly.
• Using genuine replacement parts where applicable.
• Following applicable safety guidance.

Customers who believe that a VOV product presents a safety concern are encouraged to contact VOV promptly and provide:

• Product model.
• Product serial number where applicable.
• Description of the issue.
• Photographs where available.
• Proof of purchase where reasonably requested.

Reports will be reviewed in accordance with VOV operational procedures.

This Product Safety Statement provides general guidance relating to product safety and should be read together with the user manual supplied with the relevant product.

Nothing contained in this Statement limits any statutory rights available under the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade, Federal Decree-Law No. 15 of 2020 on Consumer Protection (as amended), applicable Electronic Transactions legislation, and other applicable laws and regulations of the United Arab Emirates applicable in United Arab Emirates (UAE).

This Product Safety Statement should be read together with:

• Terms and Conditions: https://vov.ae/en/terms-and-conditions
• Warranty Policy: https://vov.ae/en/warranty-policy
• Installation & Service Policy: https://vov.ae/en/installation-service-policy
• Spare Parts Availability Policy: https://vov.ae/en/spare-parts-availability-policy
• Product Availability Disclaimer: https://vov.ae/en/product-availability-disclaimer
• Shipping & Delivery Policy: https://vov.ae/en/shipping-delivery-policy
• Privacy Policy: https://vov.ae/en/privacy-policy

VOV may update this Product Safety Statement from time to time to reflect changes in product safety requirements, technical standards, operational practices or applicable legal obligations.

The latest version will always be published on the official VOV website.

For product safety enquiries or to report a product safety concern, please contact:

VOV by Sumea International

Plot No. S51108,Jebel Ali Freezone,Dubai, UAE

Website

https://vov.ae/

https://vovinternational.com/en

Telephone

+971 50 870 3674

Email

info@vovinternational.com