How VOV Sets Pricing and Accepts Customer Payment

This Pricing & Payment Policy explains how VOV by Sumea International manages product pricing, payment processing and payment verification for purchases made through its official websites. The purpose of this Policy is to provide transparency regarding pricing practices, accepted payment methods and payment responsibilities.

This Policy applies to purchases made through:

• https://vov.ae/
• https://vovinternational.com/en

Pricing and payment activities are conducted in accordance with the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade, Federal Decree-Law No. 15 of 2020 on Consumer Protection (as amended), applicable Electronic Transactions legislation, and other applicable laws and regulations of the United Arab Emirates applicable in United Arab Emirates (UAE).

Product prices displayed on the VOV websites are provided for informational purposes and are subject to change without prior notice.

Prices displayed at the time an order is submitted are subject to final verification before order acceptance and processing.

VOV reserves the right to correct pricing errors, technical inaccuracies or system-generated pricing discrepancies before an order is accepted.

Unless otherwise stated, prices displayed on the VOV websites are shown in the applicable local currency for the selected website or sales region.

Where multiple currencies are offered, the selected currency will apply only to the transaction displayed during checkout.

Currency conversion rates provided by financial institutions or payment providers may differ from website estimates.

Where applicable, product prices may be subject to:

• Value Added Tax (VAT).
• Government levies.
• Regulatory charges.
• Other legally applicable taxes.

Any applicable taxes will be presented during the checkout process in accordance with applicable legal requirements.

Customers remain responsible for taxes, duties or government charges applicable within their jurisdiction where required by law.

VOV may accept one or more secure payment methods depending on the country, product and payment service availability.

Accepted payment methods may include:

• Credit Cards.
• Debit Cards.
• Bank Transfers.
• Approved Digital Payment Services.
• Other authorised payment methods displayed during checkout.

The availability of payment methods may vary by location.

Payments are processed through secure payment technologies designed to protect payment information during transmission.

VOV does not encourage customers to transmit confidential payment information through email, messaging applications or unauthorised communication channels.

Customers should make payments only through authorised payment options available on the official VOV websites or through approved payment instructions issued by VOV.

Before an order proceeds to fulfilment, VOV may verify payment information to protect customers and reduce fraudulent activity.

Verification may include:

• Payment authorisation.
• Identity confirmation where required.
• Fraud prevention checks.
• Order validation.
• Transaction review.

Additional verification may be requested before order processing begins.

Successful payment does not automatically confirm product availability or constitute acceptance of an order.

Orders remain subject to:

• Product availability.
• Payment verification.
• Operational review.
• Inventory confirmation.
• Internal processing procedures.

Customers will be notified if additional information is required.

Although VOV makes reasonable efforts to ensure pricing accuracy, errors may occasionally occur due to:

• Technical issues.
• System maintenance.
• Human error.
• Data synchronisation.
• Website updates.

If a pricing error is identified before order acceptance, VOV reserves the right to correct the pricing information and contact the customer before further processing.

From time to time, VOV may offer promotional pricing, special campaigns or limited-time offers.

Unless expressly stated:

• Promotions are available only during the advertised period.
• Promotions cannot be combined with other offers.
• Promotions are subject to product availability.
• Promotional terms may vary depending on the campaign.

VOV reserves the right to modify or discontinue promotional pricing without prior notice where permitted by applicable law.

An order may not proceed where:

• Payment authorisation is declined.
• Payment verification cannot be completed.
• Incorrect payment information is provided.
• The payment provider rejects the transaction.
• Security concerns are identified.

Customers may be requested to use an alternative authorised payment method where appropriate.

To maintain payment security, VOV reserves the right to suspend, delay or decline the processing of an order where unusual transaction activity or suspected fraudulent behaviour is identified.

Such reviews are conducted solely for security, operational and compliance purposes.

Customers are responsible for:

• Providing accurate payment information.
• Using authorised payment methods.
• Reviewing order details before payment.
• Ensuring sufficient payment authorisation.
• Protecting payment credentials.
• Reporting unauthorised transactions promptly.

VOV is not responsible for delays arising from:

• Banking procedures.
• Payment gateway interruptions.
• Financial institution processing.
• Network failures.
• Regulatory verification requirements.
• Circumstances beyond reasonable operational control.

Nothing contained in this Policy limits any statutory rights available under the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade, Federal Decree-Law No. 15 of 2020 on Consumer Protection (as amended), applicable Electronic Transactions legislation, and other applicable laws and regulations of the United Arab Emirates applicable in United Arab Emirates (UAE).

This Pricing & Payment Policy should be read together with:

• Terms and Conditions: https://vov.ae/en/terms-and-conditions
• Shipping & Delivery Policy: https://vov.ae/en/shipping-delivery-policy
• Warranty Policy: https://vov.ae/en/warranty-policy
• Returns & Refund Policy: https://vov.ae/en/returns-refund-policy
• Cancellation Policy: https://vov.ae/en/cancellation-policy
• Privacy Policy: https://vov.ae/en/privacy-policy
• Data Protection & User Rights: https://vov.ae/en/data-protection-user-rights

VOV may revise this Pricing & Payment Policy from time to time to reflect changes in payment methods, pricing practices, operational procedures or applicable legal requirements.

The latest version will always be published on the official VOV website.

For pricing or payment-related enquiries, please contact:

VOV by Sumea International

Plot No. S51108,Jebel Ali Freezone,Dubai, UAE

Website

https://vov.ae/

https://vovinternational.com/en

Telephone

+971 50 870 3674

Email

info@vovinternational.com