VOV Privacy Policy for Data Protection and Privacy Rights

01

Introduction

This Privacy Policy explains how VOV by Sumea International collects, receives, stores, processes, uses, shares, transfers, protects and otherwise manages personal information obtained through its websites, products, services and business operations.

This Privacy Policy applies to all users who access or use the VOV websites, communicate with VOV, purchase products, submit enquiries, register warranties, request support, participate in promotions, engage with authorised distributors or otherwise interact with VOV.

VOV is committed to protecting personal information and processing data responsibly in accordance with the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade, Federal Decree-Law No. 15 of 2020 on Consumer Protection (as amended), applicable Electronic Transactions legislation, and other applicable laws and regulations of the United Arab Emirates applicable in United Arab Emirates (UAE). Personal information is processed only for legitimate business purposes, lawful obligations and the delivery of products and services.

By accessing or using any VOV website or communicating with VOV, users acknowledge that they have read and understood this Privacy Policy.

02

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

VOV websites.
Product enquiries.
Dealer and distributor enquiries.
Warranty registration.
Customer support.
Contact forms.
Email correspondence.
Telephone communications.
Product demonstrations.
Trade exhibitions and events.
Marketing communications.
Online services.
Business relationships.

This Privacy Policy does not apply to websites or services that are not owned or controlled by VOV, even where links are provided for user convenience.

04

Definitions

For the purpose of this Privacy Policy:

Personal Information means any information relating to an identified or identifiable individual.

Processing means any operation performed on personal information including collection, recording, organisation, storage, use, disclosure, transfer or deletion.

User means any individual accessing or using a VOV website or service.

Customer means any person or organisation purchasing or using VOV products or services.

Dealer means an authorised reseller, distributor or commercial partner of VOV.

Website means any official VOV website, including:

https://vov.ae/

https://vovinternational.com/en

Products means appliances, consumer electronics and related products marketed or supplied by VOV.

05

Information We Collect

Depending upon the nature of the interaction, VOV may collect information including:

Personal Information

Personal information may include:

Full name.
Email address.
Telephone number.
Company name.
Job title.
Country.
City.
Postal address.
Business address.

Product Information

Where relevant, VOV may collect:

Product model.
Product serial number.
Purchase details.
Warranty information.
Installation information.
Service history.

Dealer and Distributor Information

Where enquiries relate to commercial partnerships, information may include:

Business registration details.
Company information.
Tax information where applicable.
Commercial contact information.
Distribution territory.
Product categories.
Business references.

Technical Information

Technical information may include:

Browser type.
Device type.
Operating system.
IP address.
Session information.
Website activity.
Error reports.
Diagnostic information.

Communication Records

VOV may retain records relating to:

Customer enquiries.
Product support.
Warranty requests.
Emails.
Telephone conversations.
Website submissions.
Service requests.

Communication records may be maintained where reasonably necessary for customer support, operational continuity, quality assurance, legal compliance or dispute resolution.

06

Information Collected Automatically

When users visit the VOV website, certain technical information may be collected automatically to support website functionality, improve security and maintain operational performance.

Such information may include browser configuration, device characteristics, website interaction data, session identifiers, language preferences and technical diagnostics.

Where cookies or similar technologies are used, they operate in accordance with the VOV Cookie Policy and the user’s selected cookie preferences.

07

Information Provided Voluntarily

Users may voluntarily provide personal information when they:

Submit an enquiry.
Request product information.
Register a warranty.
Contact customer support.
Apply to become a dealer.
Apply to become a distributor.
Participate in promotions.
Subscribe to communications.
Attend exhibitions or events.
Communicate with VOV representatives.

Users are responsible for ensuring that the information provided is accurate, complete and up to date.

08

Principles of Data Processing

VOV processes personal information in accordance with the following principles:

Lawfulness.
Fairness.
Transparency.
Accuracy.
Purpose limitation.
Data minimisation.
Integrity.
Confidentiality.
Accountability.

Personal information is processed only for purposes that are reasonably necessary to support business operations, customer service, legal obligations and legitimate commercial activities.

09

Privacy Commitment

VOV recognises the importance of protecting personal information and maintaining the confidence of customers, business partners and website users.

Appropriate administrative, organisational and technical measures are implemented to safeguard information against unauthorised access, misuse, alteration, disclosure or destruction.

No security measure can provide absolute protection. However, VOV continually reviews and improves its information security practices to reduce operational risks and support ongoing compliance with applicable legal requirements.